The short answer
Send the same five-minute sample to shortlisted services. Count meaningful errors, check speaker turns and timestamps, and ask exactly what human review covers. Do not compare headline price per minute without including correction and export work.
- Benchmark a representative sample
- Ask what “human reviewed” means
- Check retention and confidentiality terms
Procure a service without guesswork
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Set the deliverable
Decide whether you need verbatim text, clean-read copy, SRT captions or a publishable web transcript. These are different outputs.
Prepare a test file
Include the accents, cross-talk and technical vocabulary typical of your show. A studio-perfect sample hides the hard work.
Review corrections
Mark names, numbers, negations and speaker changes. Ask whether a human checks all audio or only low-confidence segments.
Compare total cost
Include setup, rush delivery, caption formatting, revisions and the time your team spends fixing the result.
Example
A meaningful accuracy check
In a five-minute interview, count every wrong name, date and speaker assignment separately from harmless punctuation differences. A 98% word score can still conceal a crucial wrong figure.
Questions for any provider
Turnaround
Is the deadline measured from upload, acceptance or working hours? What happens if a file is rejected?
Privacy
Where is audio stored, who can access it and when is it deleted? Ask before sending unpublished interviews.
Editorial handoff
Can your editor fix speaker labels, download SRT/TXT and link back to each audio moment?
Frequently asked questions
AI or human transcription?
AI is fast for a draft. Human review is valuable when names, accents, legal wording or publication accuracy matter.
How long should the sample be?
Long enough to include normal imperfections; five minutes is often a practical starting point.
Is a transcript the same as show notes?
No. A transcript follows speech; show notes explain the episode and point listeners to useful sections.